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Text Box: TelRex

Driven by the growing concern of management to improve customer service, enhance employee productivity and reduce legal liability, Telrex developed the first packet based, VOIP technology to record and monitor telephone calls on IP or IP enabled telephone systems. Telrex’s call recording and monitoring product, CallRex was released in early 2000 and has emerged as the leading VOIP call recording and monitoring solution for IP and IP enabled telephone systems.

Businesses today are faced with an increasing need to record and monitor telephone conversations in order to improve customer service, better train customer service agents and meet legal or contractual obligations.

In the past, because of the complexity and cost, recording and monitoring solutions were typically only used by large companies, usually in call centers, however, with the introduction of IP PBXs call recording and monitoring is now an affordable option for small and medium sized companies. Read more about why VoIP call recording is 50% less expensive than legacy recording. To learn more about how general businesses use CallRex for call recording or to find out how larger companies use CallRex for call center recording please review the case study and following the links.

With installations around the world CallRex is the leading, packet-based, VoIP call recording and monitoring solution for IP and IP-enabled telephone systems. CallRex supports all the major IP and/or IP enabled telephone systems including; 3Com, Cisco, Mitel, Avaya, Nortel, NEC, Siemens, Shoreline, Artisoft, Zulty and many more.

 

Follow this link for more details and trial download www.telrex.com.

Driven by the growing concern of management to improve customer service, enhance employee productivity and reduce legal liability, Telrex developed the first packet based, VOIP technology to record and monitor telephone calls on IP or IP enabled telephone systems.

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